Talent

Operations Insights Specialist

Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.

Apply here

What You'll Be Doing

Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction
Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them
Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality
Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance
Identify and promote best practices among Creative Project Managers and Creative teams
Become an expert on project processes, serving as a resource and advisor for team members

What You’ll Need To Succeed

Strong commitment to quality, accountability, and reliability in all work
Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities
Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus
Eagerness to learn and adapt quickly in a fast-paced environment
Previous experience in operations or customer support is beneficial

Our commitment to your career

We give you the necessary tools and resources to take control of your development and unlock your full potential.

With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.

Why Join Us

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

A global community of talented people working from more than 60 different countries
Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
A high-pace, high-energy, and high-performance environment
Trusting, ego-free and truth-seeking team members
Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one
A career path towards increased responsibility, mentorship and leadership. We grow, you grow
See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
Opportunity to work for a company with a people-centric mission. Help us make talent a competitive advantage

Apply here

How to join us

Hiring process

This is our general hiring process, it might be adjusted for certain roles when necessary.

Meet and greet

30 minute call with a Talent Partner to learn more about Superside and your experience. No need for formal prep beforehand!

Ability test

The ability tests have been selected to measure the skills and competencies needed to succeed in the role.

First interview

45-minute call with the Hiring Manager to learn more about the role, team, responsibilities and challenges, and to dig deeper in your experience.

Assessment

This is your time to shine! You'll receive an hypothetical business case to work on.

Final Interview

1h conversation with a Team Lead. You’ll first have the opportunity to present your work before diving deeper into your past experience. We always set aside some time for your questions so don’t hesitate to prep some! We want to make sure we’re the right place for you as much as you’re the right fit for us!

Offer

At this stage, it is clear we want you! We’ll make sure you want to join us too.