Senior Technical Copywriter
We’re looking for a Technical Writer to join our growing Enablement team at Superside. You’ll play a key role in helping users navigate our platform with clarity and confidence—owning the strategy, structure, and content of our Help Center.
This isn’t a typical copywriting role. You’ll combine systems thinking with clear, concise communication to create a self-serve knowledge experience that scales with our product and complements our AI-powered support flows. If you're passionate about clarity, love organizing complex information, and enjoy writing with both logic and empathy, we’d love to hear from you.
You’ll collaborate with Product, Marketing, and Customer Experience teams to translate complex workflows into content that empowers users and drives success.
What You'll Do
- Own the structure and content of the Superside Help Center.
- Write and maintain clear, concise, and helpful articles for different user types.
- Collaborate with Product, Product Marketing, and CX teams to ensure accuracy and alignment.
- Support chatbot content needs by writing in modular, structured formats.
- Structuring AI-ready support content (for chatbot integration).
- Use feedback and data to identify gaps and continuously improve the self-serve experience.
What You'll Need to Succeed
- 5+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment.
- A strong ability to organize information in a way that's logical and scalable.
- Proven ability to work independently on complex projects.
- Excellent writing and editing skills, especially for simplifying complex concepts.
- Comfortable working cross-functionally with technical and non-technical teams.
- Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms.
- Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
