Senior Account Manager
Superside is hiring a Senior Account Manager to manage and grow a portfolio of core and growth-stage clients. You’ll own the customer experience end-to-end, driving renewals, maintaining account health, and ensuring consistent, high-quality delivery.
This role combines client partnership and operational execution. You’ll work closely with Project Managers and leadership to keep accounts stable, aligned, and positioned for long-term growth.
What You'll Do
- Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
- Manage renewals and support moderate growth opportunities within defined commercial frameworks.
- Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
- Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
- Identify and resolve risks early, acting as the main point of escalation for your accounts.
- Translate customer goals into clear, structured creative programs.
- Use performance data and insights to support QBRs and renewal conversations.
- Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
- Partner with cross-functional teams to ensure alignment on delivery and account strategy.
What You'll Need to Succeed
- 5+ years of experience in account management or client services within creative, digital, or professional services environments.
- Experience managing and retaining client accounts with ownership of renewals.
- Ability to lead commercial conversations within defined pricing and deal structures.
- Strong stakeholder management skills, with experience working with senior clients.
- Ability to balance strategic thinking with day-to-day execution.
- Experience working with cross-functional teams such as Project Managers and Producers.
- Comfort using data to inform account decisions and forecasting.
- Strong communication skills in English, with the ability to connect delivery to business outcomes.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
