OTC Analyst
At Superside, speed and quality extend beyond creative delivery to our financial operations. As an OTC Analyst, you will own the full Order-to-Cash cycle for your portfolio, ensuring accurate billing, healthy cash flow, and a seamless customer experience. You will serve as the bridge between contract and revenue, partnering with customers and internal teams to prevent billing friction, resolve disputes quickly, and protect recurring revenue.
What You'll Do
- Own the end-to-end Order-to-Cash cycle for a portfolio of 100 to 200 accounts.
- Issue accurate, timely invoices with complete documentation to prevent delays.
- Proactively manage collections and reduce overdue balances with a firm but customer-centric approach.
- Investigate and resolve billing disputes in collaboration with Sales and Customer Success.
- Ensure subscription setups and recurring billing are accurate so revenue is captured correctly.
- Maintain clean Accounts Receivable records to support forecasting and financial visibility.
- Identify recurring billing issues and recommend process improvements to reduce revenue leakage and rework.
- Serve as the finance point of contact for account billing health.
- Leverage AI tools within ERP and CRM systems to improve efficiency and streamline workflows.
What You'll Need to Succeed
- 1 to 2 years of experience in Order-to-Cash, Collections, or Accounts Receivable.
- Familiarity with SaaS billing models and recurring revenue logic.
- Strong written and verbal English communication skills.
- Ability to work US timezone hours.
- Experience with NetSuite, Salesforce, or similar systems.
- High attention to detail and strong data accuracy standards.
- Structured problem-solving mindset with the ability to identify root causes.
- Comfort using AI tools to support communication and analysis.
- Ability to manage high volumes of follow-ups and tasks independently.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
