Head of Creative Operations
Superside is looking for a systems-minded, creative problem-solver to lead our Creative Operations function. In this role, you’ll drive the workflows, tooling, and enablement programs that power high-quality creative delivery for hundreds of top brands around the world.
You’ll design scalable systems, streamline how teams collaborate, and build the infrastructure that empowers our global creative organization to move faster, better, and smarter. If you’re passionate about operational excellence, love solving cross-functional challenges, and want to help world-class creatives do their best work—this is the opportunity for you.
What You'll Do
- Design and optimize end-to-end creative workflows to improve speed, quality, and consistency across teams.
- Identify bottlenecks and inefficiencies, running audits and implementing scalable solutions.
- Collaborate with Product, Engineering, and Creative leads to develop and roll out tools, templates, and AI-enhanced systems.
- Define and maintain creative services, deliverable specs, and quoting logic across internal platforms.
- Manage estimation tools, budget templates, and project quoting processes to support accurate scoping.
- Create and maintain clear documentation, playbooks, and support materials to ensure smooth operations.
- Lead onboarding and training sessions for cross-functional teams, including Sales, CSM, and Creative.
- Develop enablement content in partnership with L&D and continuously improve team ramp-up processes.
- Support cross-team implementation of new services and tooling, ensuring alignment and adoption.
- Troubleshoot issues with creative platforms (e.g., Figma, Adobe) and serve as the go-to expert for operational systems.
What You'll Need to Succeed
- 3+ years of experience in Creative Operations, DesignOps, or Program Management.
- Deep knowledge of creative workflows, tools, and production processes.
- Experience leading cross-functional process design and operational rollouts.
- Strong communication skills for live trainings, documentation, and stakeholder alignment
- Comfortable working across departments and solving technical challenges.
- Bonus: Background in design or creative project management, and experience with AI-powered services or pricing models.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
