Group Account Director
Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.
Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.
What You'll Do
- Own portfolio-level performance across revenue, retention, and delivery quality.
- Guide account strategy, ensuring alignment with business goals.
- Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
- Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
- Identify and resolve systemic delivery, resourcing, and operational challenges.
- Act as the escalation point for high-risk client situations and strategic opportunities.
- Partner with General Managers to provide clear insights on portfolio health and growth.
- Strengthen executive relationships across key accounts, acting as a trusted advisor.
- Ensure consistent application of processes, workflows, and best practices across accounts.
- Drive continuous improvement in how teams deliver, scale, and operate.
What You'll Need to Succeed
- 12–18+ years of experience in agency, consulting, or client services leadership roles.
- Proven ownership of portfolio-level revenue, retention, and growth.
- Experience managing and developing senior account leaders.
- Strong commercial acumen, including forecasting, deal structuring, and margin management.
- Ability to operate at both strategic and operational levels across multiple accounts.
- Strong executive communication skills with experience managing senior stakeholders.
- Experience identifying and resolving systemic operational challenges.
- Data-driven mindset with the ability to translate insights into action.
- Ability to influence cross-functional teams without direct authority.
- Strong judgment in high-stakes client and business situations.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
