Director of Deal Desk
Superside is hiring a Director of Deal Desk to lead the commercial engine behind enterprise pricing, scoping, and proposal structuring. Sitting within the Solutions function, you’ll oversee the end-to-end Deal Desk operation, ensuring deals are commercially sound, operationally realistic, and built to scale.
This is a player-coach role leading a team of Deal Desk Associates while directly supporting high-value and complex opportunities. You’ll partner closely with Sales, Solutions, Finance, and Operations to improve deal quality, speed, and consistency through strong processes and AI-powered automation.
What You'll Do
- Own pricing and scoping support for complex enterprise deals, ensuring commercial accuracy and delivery alignment.
- Review and approve deal structures, pricing models, and scopes across the pipeline.
- Partner with Account Executives and Solutions teams to turn customer requirements into scalable proposals.
- Collaborate with subject matter experts to strengthen solution quality on strategic deals.
- Lead and develop the Deal Desk team, setting clear priorities, standards, and turnaround expectations.
- Act as the escalation point for complex or high-risk commercial situations.
- Improve Deal Desk workflows, documentation, and tooling to increase speed and consistency.
- Define and track operational metrics such as deal velocity, pricing accuracy, and SLA performance.
- Drive AI adoption across pricing and scoping workflows, identifying opportunities for automation and efficiency.
- Maintain pricing governance frameworks and ensure exception handling follows clear approval processes.
- Build and maintain pricing guides, playbooks, and reference materials for internal teams.
- Deliver reporting and insights on pricing trends, deal performance, and commercial operations.
What You'll Need to Succeed
- Significant experience in Deal Desk, pricing, sales operations, or commercial strategy roles.
- Experience leading and developing high-performing operational or commercial teams.
- Strong commercial acumen with experience structuring profitable, scalable deals.
- Ability to balance customer needs, delivery realities, and business margins.
- Analytical mindset with experience using data to improve workflows and decision-making.
- Experience working in creative, marketing, SaaS, or professional services environments.
- Strong interest in AI tools and workflow automation within commercial operations.
- Excellent organizational skills with the ability to manage multiple complex deals simultaneously.
- Clear and confident communication skills with senior cross-functional stakeholders.
- Ability to operate effectively in fast-paced, high-growth environments.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
