Customer Enablement Consultant
Superside is seeking a Customer Enablement Consultant to join our Customer Enablement team and act as a strategic partner to our enterprise customers. Enablement is a pivotal stage in the customer journey, shaping long-term success, retention, and expansion. In this role, you will lead enterprise customers through onboarding and beyond, designing ways of working, driving activation, and ensuring seamless adoption of Superside’s services.
This role goes beyond delivering onboarding tasks: you will define how customers integrate Superside into their workflows, facilitate adoption across hundreds of users, and drive continuous improvement initiatives that scale across accounts. Success depends on your ability to act as a trusted advisor, package solutions to customer needs, and build strong, lasting enterprise relationships.
Reporting to the Customer Enablement Team Lead, you will be measured on your ability to deliver impactful enablement experiences, foster adoption, and partner with internal account teams to create value at scale.
What You'll Do
- Participate in late-stage sales conversations to understand customer goals, workflows, and integration needs.
- Design and deliver enterprise onboarding plans, tailored kick-off decks, custom workflows and collaboration workshops.
- Define and document Ways of Working across stakeholders, aligning internal and external teams.
- Own enablement of integrations, coordinating with Product and Ops teams.
- Lead bulk user onboarding sessions for enterprise accounts, driving rapid adoption across hundreds of users.
- Conduct re-enablement initiatives, refreshing workflows, onboarding new teams, and addressing underused features.
- Share insights from accounts to continuously improve playbooks, templates, and scalable assets.
- Collaborate closely with internal teams (Customer Success Managers, Creative Project Managers, Product, and Creative Ops) to align solutions and ensure a unified customer experience.
- Act as a trusted partner for enterprise customers, driving adoption, building confidence, and ensuring Superside is embedded in their workflows.
What You'll Need to Succeed
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 3+ years in a customer-facing role (Enablement, Onboarding, Customer Success, Solution Implementation, or Account Management) with enterprise or large global customers.
- Background in creative services, marketing, or agency environment is a must-have.
- Strong strategic thinking and problem-solving abilities, with a focus on delivering practical solutions.
- Customer-first mindset and ability to design enablement from the enterprise customer lens.
- Excellent communication and collaboration skills, with the emotional intelligence to build trust across diverse stakeholders.
- Proven ability to manage multiple accounts, balancing customization with scalable processes.
- Proactive and adaptable, with a continuous improvement mindset in a fast-paced environment.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
