Creative Operations Lead
Superside is looking for a strategic, solutions-oriented Creative Operations Lead to drive efficiency, consistency, and quality across our creative delivery processes.
This role sits within our Creative Ops team and is central to how we scope, quote, manage, and deliver creative work across 60+ countries and 250+ global creatives. You’ll act as a bridge between sales, creative, and delivery teams, helping us scale through better systems, sharper processes, and smarter tooling.
If you’re passionate about workflow optimization, quoting accuracy, process enablement, and cross-functional collaboration—and you enjoy making complex things feel simple—this role is for you.
What You'll Do
- Partner with Sales to scope and quote creative projects accurately, ensuring budgets and expectations align with delivery capabilities.
- Own and evolve our project processes from intake to delivery, driving consistency across timelines, tools, and templates.
- Identify broken workflows and implement scalable improvements across quoting, creative delivery, and tooling systems.
- Manage our tooling ecosystem (e.g., Figma, Airtable, Adobe, Trello), supporting license oversight, usage analysis, and new integrations.
- Collaborate with Creative Directors, PMs, CSMs, and Leadership to align on pricing, deliverables, and customer success.
- Train teams on new processes, quoting logic, and service rollouts—including AI-based offerings.
- Act as an operational partner to ensure cross-functional alignment, reduced ambiguity, and better customer experiences.
What You'll Need to Succeed
- 4–7 years experience in Creative Ops, Program Management, or similar roles in a creative/digital environment.
- Strong background in quoting, budgeting, and scoping across creative workstreams.
- Experience collaborating with Sales and managing client expectations around timelines, pricing, and delivery.
- Operational mindset with strong project management skills and an eye for inefficiency and risk.
- Proficiency with Figma, Adobe Suite, Google Sheets, Airtable, Trello (and bonus points for automation or AI tool experience).
- Comfortable building training materials, leading enablement sessions, and aligning cross-functional teams.
- Clear communicator with confidence managing across both creative and non-creative teams.
Bonus:
- Familiarity with Creative automation tools (e.g., Storyteq, Bannerflow) or generative AI tools (e.g., ChatGPT, MidJourney).
- Experience improving tooling adoption and creative team efficiency at scale.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
