Associate Director (Studio Operations)
Superside is hiring an Associate Director (Studio Operations) to lead the operational performance of multiple Business Units and the studios within them. You'll oversee workforce planning, operational excellence, and delivery health while leading a team of Studio Operations professionals who help our creative teams scale efficiently.
This role sits within Centralized Operations and partners closely with Studio Leadership to ensure our studios have the people, processes, and operating model needed to deliver exceptional work.
What You'll Do
- Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.
- Own workforce planning, staffing, utilization, and capacity across multiple Business Units.
- Ensure studios operate efficiently by improving processes, workflows, and operational standards.
- Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.
- Act as the operational escalation point for complex staffing, delivery, and workflow challenges.
- Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.
- Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.
- Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.
- Use operational data to identify trends, improve performance, and inform business decisions.
- Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.
What You'll Need to Succeed
- Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment.
- Strong understanding of capacity planning, utilization management, staffing, and operational performance.
- Proven experience leading and developing high-performing teams.
- Strong stakeholder management skills with experience partnering across multiple business functions.
- Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.
- Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.
- Strong problem-solving skills and sound operational judgment.
- Excellent communication skills with the ability to influence stakeholders across all levels of the organization.
- Experience building scalable operational processes and driving organizational change.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
