Account Director
Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer relationship (from pre-sale scoping through delivery, renewal, and expansion) ensuring our customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery excellence. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention and expansion across complex, multi-workstream accounts. You’ll be accountable for retention, expansion (GRR & NDR), delivery quality, operational scalability, and the long-term health of your accounts, including driving meaningful AI-led transformation.
What You'll Do
- Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.
- Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
- Lead renewals and commercial negotiations in partnership with leadership.
- Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.
- Translate customer business objectives into clear, scalable creative programs.
- Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
- Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.
- Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
- Develop ROI-driven business cases that demonstrate the value of Superside’s model.
- Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.
- Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
- Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.
What You'll Need to Succeed
- The Experience: 5-10+ years of experience in account management or client services in a creative, marketing, digital, or professional services environment. proven track record of managing and growing high-dollar global accounts. Direct experience with enterprise software, D2C and B2B clients is highly preferred.
- Previous roles; 3–5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent)
- Commercial: Strong commercial acumen with ownership of revenue and retention targets
- Leadership: You possess leadership skills that inspire others to want to work for you. You are comfortable managing direct reports and fostering an environment where a diversity of perspectives can thrive.
- Operations: You are operationally minded and excel at designing systems that can withstand the pressure of accelerating delivery timelines without sacrificing quality.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
