Customer Success Manager (Enterprise)
Superside is looking for a strategic and experienced Enterprise Customer Success Manager to manage a portfolio of 15–20 high-value Enterprise customers, including some of the most innovative brands in tech, eCommerce, and healthcare.
This is not a support role. It’s a strategic partner position that blends Customer Success, Account Management, and Marketing Strategy. You’ll work directly with senior stakeholders (CMOs, brand and growth leads), helping them unlock the full potential of Superside’s AI-powered creative services to drive revenue, efficiency, and innovation.
You’ll have the opportunity to make a real impact, supported by robust onboarding and well-documented processes to help you hit the ground running.
What You'll Do
- Own key relationships across Enterprise accounts, aligning creative strategies with customer business objectives.
- Monitor account health, identify expansion opportunities, and mitigate risk.
- Partner with Sales and Solution Architects to execute strategic growth plans.
- Ensure customers fully leverage Superside’s services by driving adoption, sharing best practices, and guiding change management.
- Collaborate with Creative Project Managers, Creative Leads, and specialist teams (video, AI, web) to deliver seamless execution across multiple workstreams.
- Lead strategic planning sessions and QBRs with VP- and C-level stakeholders, highlighting ROI and business impact.
- Capture feedback and trends across accounts, influencing internal improvements to Superside’s product and service delivery
What You'll Need to Succeed
- 5+ years of Customer Success, Account Management, or Client Services experience in a high-growth, creative, marketing, or SaaS organization.
- Proven track record with Enterprise accounts, ideally supporting Fortune 500 companies or similarly complex organizations.
- Background in marketing, brand strategy, or creative operations, preferably from an agency or marketing consultancy.
- Excellent stakeholder management skills, with the ability to engage everyone from tactical users to C-level executives.
- Strategic mindset with a consultative approach, able to quickly understand customer challenges and map solutions.
- Exceptional communication and storytelling skills, with a persuasive, consultative approach.A proactive, problem-solving mindset with strong project oversight and collaboration skills.
- Experience with CRM and CS tools (e.g., Salesforce, Planhat, or Gainsight) is a plus.
- Preferably a Bachelor’s degree or higher in Marketing, Communications, Business, or a related field.
- Ability to travel up to 25% for client meetings and events in the US.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
