Advocates for successLife in the
Life in the
Customer Success Team
We are dynamic people with a natural knack for problem-solving and relationship-building. We’re passionate about understanding our customer’s needs and collaborating with them. We bring kindness and empathy to ensure that customers stay engaged and enjoy the best Superside experience. If you like a good challenge, you’ll love it here!
We bring together the very best of Superside to ensure the success of our customers and in turn, our success as an organization.
Make a lasting impact
We get to work with some of the most creative brands on a daily basis - big and small. For us it’s not just about the big names, it’s about being able to advocate for our customer’s long-term success. We believe in the impact of the work we do. What’s more fulfilling than that?
It’s our business to know things! We play a pivotal role working with other teams like Sales, Creative Project Management, Finance, Product, and Tech and this helps us have a well-rounded knowledge of the business. In fact, we have a running joke that we are the smart cookies of Superside. If we ever had a Superside trivia, guess which team will come out on top? You guessed right!
Not to brag but we are pretty likable people. We create a healthy environment that fosters trust and transparency within the team, among our customers and everyone involved.
How we collaborate
Customer Success is guiding our customers all along their lifecycle
At the beginning of a partnership, we have sessions with customers where we get to understand their needs, preferences, and goals.
We work closely with the Creative Project Managers to proactively come up with ideas to help customers make the most out of their Superside plans.
With an understanding of the customer’s goals, we play a consultancy role where we suggest strategic projects that align with these goals.
We glean valuable feedback from customers and identify opportunities for renewal and upselling.
Our Organization
Who is doing what
At each stage of a customer’s Superside journey, we have a dedicated team advocating for their success. Our team is made up of the following:
We advocate on the customer’s behalf by leveraging creativity and strategy to drive usage and get the best out of Superside for our Customers' success.
We improve our processes at each stage of our Customer lifecycle to improve our customers experience and ensure that the customer's goals are met.
Yes, it’s us!
Meet our Team
Customer Success leadership team
Meet our leaders
Ready to join?
For all open positions check our job openings page
All positions are remote and full time
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.