Advocates for success

Life in the
Customer Success Team

We are dynamic people with a natural knack for problem-solving and relationship-building. We’re passionate about understanding our customer’s needs and collaborating with them. We bring kindness and empathy to ensure that customers stay engaged and enjoy the best Superside experience. If you like a good challenge, you’ll love it here!

Join us!

We bring together the very best of Superside to ensure the success of our customers and in turn, our success as an organization.

Make a lasting impact

A diverse portfolio

We get to work with some of the most creative brands on a daily basis - big and small. For us it’s not just about the big names, it’s about being able to advocate for our customer’s long-term success. We believe in the impact of the work we do. What’s more fulfilling than that?

Be in the know

It’s our business to know things! We play a pivotal role working with other teams like Sales, Creative Project Management, Finance, Product, and Tech and this helps us have a well-rounded knowledge of the business. In fact, we have a running joke that we are the smart cookies of Superside. If we ever had a Superside trivia, guess which team will come out on top? You guessed right!

A people-focused mindset

Not to brag but we are pretty likable people. We create a healthy environment that fosters trust and transparency within the team, among our customers and everyone involved.

How we collaborate

Customer Success is guiding our customers all along their lifecycle

At the beginning of a partnership, we have sessions with customers where we get to understand their needs, preferences, and goals.

We work closely with the Creative Project Managers to proactively come up with ideas to help customers make the most out of their Superside plans.

With an understanding of the customer’s goals, we play a consultancy role where we suggest strategic projects that align with these goals.

We glean valuable feedback from customers and identify opportunities for renewal and upselling.

62,637 PIXEL-PERFECT PROJECTS DELIVERED TO 450+ HAPPY CUSTOMERS

Our Organization

Who is doing what

At each stage of a customer’s Superside journey, we have a dedicated team advocating for their success. Our team is made up of the following:

Customer Success

We advocate on the customer’s behalf by leveraging creativity and strategy to drive usage and get the best out of Superside for our Customers' success.

Customer Experience

We improve our processes at each stage of our Customer lifecycle to improve our customers experience and ensure that the customer's goals are met.

Yes, it’s us!

Meet our Team

Janos BurgyanCustomer Experience Manager

Gabi GoldbergCustomer Success Manager

The most rewarding aspect for me is to see how my job is helping to drive successful collaborations, product and experience enhancement, and ultimately, strong business impact. The cross-interaction with different internal departments makes the job very dynamic and allows me to forge meaningful bonds not only with my customers but also with incredibly talented colleagues from all around the world.

Bianca SleiterCustomer Success Manager

Customer Success leadership team

Meet our leaders

Dominik Hofer

Director of Customer Success

Ready to join?

For all open positions check our job openings page

All positions are remote and full time

Apply now

Career development Life at Superside AI for Creativity Job Openings

Superside is a revolutionary way for businesses to get good design done at scale.Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 60+ countries and 13 timezones.

Life in the Customer Success Team