CSM Team Leader (Enterprise)
Superside is expanding its Customer Success team and looking for an experienced CSM Team Lead with deep expertise in the marketing domain to manage a team of Customer Success Managers supporting Enterprise customers like Vimeo, Reddit, Figma, and Novartis.
At Superside, Customer Success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of AI-powered creative services. With these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. If you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you.
What You'll Do
- Own and deliver on key priorities for your assigned portfolio of Enterprise customers.
- Engage with and advise senior stakeholders, driving adoption and strategic alignment.
- Act as a trusted escalation point, ensuring customer challenges are resolved effectively.
- Gather and synthesize customer feedback to improve Superside’s services and processes.
- Enhance the customer journey, identifying opportunities to improve experience and value.
- Provide clear direction and alignment, ensuring your team operates with focus and purpose.
- Coach, develop, and empower CSMs through structured L&D and hands-on mentorship.
- Foster a high-performance culture, setting clear expectations and managing performance.
- Ensure the team meets financial and operational targets, driving retention and expansion.
- Identify and execute operational improvements that optimize team effectiveness.
What You'll Need to Succeed
- 10+ years of experience in Customer Success, Account Management, or a related field in Creative/Ad Agencies, MarTech, or GTM SaaS.
- Proven Enterprise customer management experience, with deep knowledge of marketing strategy and execution in large organizations.
- 3+ years of people management experience, leading and developing high-performing teams.
- Passion for enabling both customers and teams, driving engagement and impact.
- Strong active listening and discovery skills, with a solution-oriented mindset.
- Structured problem-solving skills, balancing multiple (sometimes conflicting) priorities.
- Strong business, operational, and analytical acumen, with a strategic approach to decision-making.
- High emotional intelligence, particularly in change management and stakeholder engagement.
- Exceptional English communication skills, with the ability to present ideas, influence stakeholders, and build trust at all levels.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Global Talent, Remote by Design
Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.
High Performance, Low Ego
Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.
Impact Meets Opportunity
Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.
Growth, Mentorship, and Leadership
Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.
Our commitment to your career
