Superside is expanding its Customer Success team and is looking for a Customer Success Manager to work closely with our top-tier brands and companies such as Meta, Amazon, Red Bull, Cisco & LVMH as well as SMBs.
At Superside, you will be helping our customers realize maximum value from our collaboration. You'll carry out this mission by making sure you engage with end-users and executives alike to ensure that our customers love, adapt and grow with Superside.
This role is different from a Customer Support role. It requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. Candidates who will succeed in this role have first and foremost experience with account management and a true customer-centric mindset.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
This is our general hiring process, it might be adjusted for certain roles when necessary.
30 minute call to meet one of a Talent Partner and learn more about Superside and your experience. No need for formal prep beforehand!
The ability tests have been selected to measure the skills and competencies needed to succeed in the role.
An initial interview between you and someone from the team to get to know each other and learn more about how we work.
This is your time to shine! You'll receive a hypothetical business case to work on.
1h conversation with your potential Team leader! You’ll have the opportunity to discuss your assessment performance, dive deeper into your past experiences and also complete a simulation. We always set aside some time for your question so don’t hesitate to prep some! We want to make sure we’re the right place for you as much as you’re the right fit for us!
At this stage, it is clear we want you! We’ll make sure you want to join us too. No need for formal prep beforehand!
Our natural knack for problem-solving and relationship-building is what enables the team to advocate for our customer’s long-term success. We are dynamic people who are passionate about understanding our customer’s needs. Apart from constant collaboration with some of the most creative global brands, our Customer Success team plays a pivotal role by working closely with all the teams in the organization. This helps us have deep business knowledge and create a healthy environment that fosters trust and transparency with everyone involved.