Customer Success Manager
Superside is expanding its Customer Success team and is looking for a Customer Success Manager to work closely with our top-tier brands and companies such as Meta, Amazon, Red Bull, Cisco & LVMH as well as SMBs.
At Superside, you will be helping our customers realize maximum value from our collaboration. You'll carry out this mission by making sure you engage with end-users and executives alike to ensure that our customers love, adapt and grow with Superside.
This role is different from a Customer Support role. It requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. Candidates who will succeed in this role have first and foremost experience with account management and a true customer-centric mindset.
Our biggest challenges right now
- As we expand, we are looking to organize a team that allows agility and structure. We are still a fast growing company that requires us to be comfortable with change. Processes need to be tested and put in place, but not rigid enough that we can’t easily and quickly adapt. Our overall focus is on bringing value to customers but we are still defining our customer-centric culture. We need people that come with innovative ideas, give us input and are ready to impact our approach to customer success.
Our commitment to your career
We give you the necessary tools and resources to take control of your development and unlock your full potential.
With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.
Hiring process
This is our general hiring process, it might be adjusted for certain roles when necessary.
Life in the Customer Success team
Our natural knack for problem-solving and relationship-building is what enables the team to advocate for our customer’s long-term success. We are dynamic people who are passionate about understanding our customer’s needs. Apart from constant collaboration with some of the most creative global brands, our Customer Success team plays a pivotal role by working closely with all the teams in the organization. This helps us have deep business knowledge and create a healthy environment that fosters trust and transparency with everyone involved.
